FAQ

  • What size should I order?

    We have a size chart with measurements for all our garments (click here) that should help!
  • What forms of payment do you accept?

    We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club credit cards or debit cards. We also accept Shopify Pay, Google Pay, Apple Pay, Amazon Pay, and Paypal. Unfortunately, we cannot accept checks or money orders.
  • Do you have any active promo codes or coupons?

    Despite what Google search might say, we do not have any active coupons. We only run one sale a year and that's on Black Friday.
  • Do you ship to my country?

    Yes! We ship our goods worldwide using the United States Postal Service. You can find out shipping costs by adding your favorite items to the cart and attempting to checkout. Tracking for the First Class International service is not offered to every country. You can track your package if you live in Australia, Canada, France, Germany, Great Britain & Northern Ireland, Hong Kong, Italy, Japan, or New Zealand.
  • When will my order ship?

    We ship worldwide during the business week (Monday - Friday). When your item has been packed and is ready to ship, you will receive an email containing tracking information at the address you provided at the time of checkout.
  • I can't find my package!

    If you did not opt-in for Pyknic Package Protection at checkout, we are not liable for any lost, damaged, or stolen packages.

    If you did opt-in for Pyknic Package Protection, e-mail us for assistance. There are set windows for filing a claim, as package may arrive a day after stated "delivery confirmation" due to carrier or package being at a neighbors, etc.

    Find more about our Package Protection program HERE.

  • Can I exchange or return my order?

    Yes, we will exchange or provide refunds on all non-clearance (sale) items received within 30 days of your package's dispatch from our facilities. Both exchange and return items must be unworn and unwashed, (try-on's are ok!) in order to be processed for a refund.

    All returns are at shipped at the expense of the customer but exchanges are free. Please use our portal to return / exchange (store credit) so it'll be logged into our system and you'll get a label automatically generated for you.

    Please note that the cost of the shipping label will be deducted at time of refund for returns.

  • How do I initiate an exchange or return?

    You can use our Return / Exchange (store credit) Portal here.
  • Can I sell Pyknic in my shop?

    We always welcome new retail accounts, both brick-and-mortar as well as online.

    Click the 'Wholesale' link at the bottom of our website, in the footer, to sign-up for a wholesale account and begin shopping our site at those rates! $200 minimum.

  • I still have a question, how can I contact you?

    Please use the contact form below or you can e-mail us directly at hello [at] pyknic.com.

    Snail mail inquiries can be sent to:

    Pyknic

    856 W Brubaker Valley Rd

    Lititz, PA 17543

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