FAQ

Find the most frequently asked questions below.
  • We have a size chart with measurements for all our garments (click here) that should help!

  • We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club credit cards or debit cards. We also accept Shopify Pay, Google Pay, Apple Pay, Amazon Pay, and Paypal.

    Unfortunately, we cannot accept checks or money orders.

  • Despite what Google search might say, we do not have any active coupons. We only run one sale a year and that's on Black Friday.

    We do offer FREE US Shipping on orders $25+ and that alone is a $5+ savings.

  • Yes! We ship our goods worldwide using the United States Postal Service. You can find out shipping costs by adding your favorite items to the cart and attempting to checkout. Tracking for the First Class International service is not offered to every country. You can track your package if you live in Australia, Canada, France, Germany, Great Britain & Northern Ireland, Hong Kong, Italy, Japan, or New Zealand.

  • We ship worldwide during the business week (Monday - Friday). When your item has been packed and is ready to ship, you will receive an email containing tracking information at the address you provided at the time of checkout.

  • If you did not opt-in for Pyknic Package Protection at checkout, we are not liable for any lost, damaged, or stolen packages.

    If you did opt-in for Pyknic Package Protection, e-mail us for assistance. There are set windows for filing a claim, as package may arrive a day after stated "delivery confirmation" due to carrier or package being at a neighbors, etc.

    Find more about our Package Protection program HERE.

  • Yes, we will exchange or provide refunds on all non-clearance (sale) items received within 30 days of your package's dispatch from our facilities. Both exchange and return items must be unworn and unwashed, (try-on's are ok!) in order to be processed for a refund.

    Find our portal here: https://pyknic.com/a/return

    All returns are at shipped at the expense of the customer but exchanges are free. If in the USA, please use our portal to return / exchange (store credit) so it'll be logged into our system and you'll get a label automatically generated for you. If international, please e-mail us for a shipping address as you'll have to ship on your own.

    Please note that the cost of the shipping label and restocking will be deducted at time of refund for returns.

  • You can use our Return / Exchange Portal here.

  • Yes, we are open to special projects making custom button-up shirts in collaboration with our brand. Please note that the process can take over 3 months between sampling and production. Minimums per design are 500 pcs. Serious inquiries only!

  • If we feel like its a good fit, yes!

    Apply here!

  • We always welcome new retail accounts, both brick-and-mortar as well as online.

    Click the 'Wholesale' link at the bottom of our website, in the footer, to sign-up for a wholesale account and begin shopping our site at those rates! $200 minimum.

  • Please use the contact form below or you can e-mail us directly at hello [at] pyknic.com.

Contact